Faqs

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general

What are the delivery charges for orders from the Online Shop?
A minimum total order amount of Rs. 500 for items Fulfilled by Sab Kharido is required for an order to qualify for free delivery. A delivery charge of Rs. 50 will be charged for orders below Rs. 500. Discounted price of Rs. 30 will be charged as a flat delivery fee per order.
Do I receive an invoice for my order?
If you need a copy of your invoice, you can print one for any order you’ve placed.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail and a confirmation page on Shopflix. Both the e-mail and the confirmation page will contain your download links. Your account will also be updated with the products you ordered and the links for the downloads.
How secure is shopping in the Online Shop? Is my data protected?
Security is a priority at Shopflix in and every effort to ensure our transaction process is safe and that your personal information is secure. Do not share personal info. Shopflix will never e-mail or call you to ask you to disclose or verify your Shopflix password, credit card or bank account number, or any other personal information. If you are contacted or receive an unsolicited e-mail which asks you any of this information, disregard the request and report the incident to Shopflix for investigation. Always pay through Shopflix payment gateway
  • Shopflix payment gateway is safe, secure and guaranteed. It provides you with a convenient method of payment and is the only authorised and recognised form of payment on Shopflix
  • If you are contacted by a seller requesting payment via another method, you should regard it as fraudulent and must report to Shopflix. Items paid for outside Shopflix Marketplace are not eligible for protection under the Sab Kharido in A-to-Z Safe Buying Guarantee.
Identify false or Phishing Emails Genuine Shopflix e-mails come from an e-mail address ending”@shopflix.in”. If you receive an e-mail in a different format, you can be sure that it’s fraudulent. Report Phishing Emails Report toShopflix and attach the e-mail you suspect is fake. By attaching the email we can more easily trace its origins. Choose a Strong Password Use a unique password when on Shopflix with 8 characters with a special character
How long will delivery take?
FREE 2-Day Shipping through Shopflix If the item you’re ordering is out of stock or unavailable to ship immediately, you may not receive the item in two business days. Selecting One-Day or Two-Day shipping will reduce the transit time to one or two business days after we’ve shipped your order, but it won’t impact how long it takes us to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping. FREE Shipping Your order will be delivered within 7-9 business days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven’t shipped yet,don’t worry. We may take a little longer than you expect to ship out your order, but we won’t delay shipping if it means we’ll miss the expected delivery date.
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